Custom work must be reviewed within 48 hours of delivery. If within 48 hours of delivery, and at the sole discretion of Laura Hooper Design House, reasonable requests for revision will be considered.
Custom work: Due to the handwritten quality of all our work, we do not offer refunds on any orders. With hand lettering, it is common for there to be variances in the spacing, size and style of letters. Calligraphy is an art and no two handwritten pieces can be identical. Please refer to your signed contract for full details on custom work terms.
Shop orders: We do not offer refunds for any products that contain proprietary information {starter kit, beyond beginner guide, etc}, digital content which is made available immediately upon purchase or handwritten work of any kind. For non-proprietary items, an exchange will be granted for defective items. Exchanges due to purchaser error will be accommodated on a case-by-case basis and are subject to a re-stocking fee of 20% plus shipping for the return and replacement item.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
Laura Hooper Design House retains all copyrights to our work and photography taken by Laura Hooper Design House staff or contracted internal photographers. Customers/Clients are not permitted to reproduce our designs in any way, for any purpose.
Trademarks and materials may not be used in connection with any product or service that is not Laura Hooper Design House, in any manner that is likely to cause confusion among customers or the public, in any manner that disparages or discredits Laura Hooper Design House or in any manner that may deprive Laura Hooper Design House of the benefit of our work.
You agree that you will pay for all products purchased through this site and that Laura Hooper Design House may charge your payment method for any products purchased and for any additional amounts including taxes. You are responsible for the timely payment of all fees and for providing Laura Hooper Design House with a valid payment method.
We use the latest software to encrypt your personal information automatically while in transit over the Internet. Products and/or services are available for purchase through the highly secured payment processors of Shopify, Intuit, Stripe and Square. These third party processors provide supreme safety and reliability in your transaction. They monitor every transaction, 24/7 to prevent against fraud, email phishing, identity theft, and general displeasure. Every transaction is heavily guarded behind their next-level encryption.
Payment is accepted upon order submission via Credit Card. All payment is due prior to the start of writing due to the handwritten nature of our work. When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Products are provided “as is” and “as available,” without representation or warranty of any kind. Laura Hooper Design House will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this product: for any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if Laura Hooper Design House has been expressly advised of the potential loss.
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by emailing us at hello@laurahooperdesignhouse.com
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
Laura Hooper Design House may post photos at its discretion of daily work & client correspondence on social media platforms and/or our company blog. All designs and client work belong to Laura Hooper Design House and can be shared at any point during the design, production and/or handwritten process and/or following an event. If a client prefers that their design/custom work not be shared, a non-disclosure agreement can be submitted to Laura Hooper Design House for term agreement.
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